Tough Conversations with Employees Are Helpful

From the Wall Street Journal: The Leaner, Meaner Chevron Leaders need to be more decisive, take accountability for failures, and have uncomfortable conversations about poor performance. Changing Their Perspective Ahh, yes, the uncomfortable conversation. Often, I coach executives on how to initiate and manage difficult conversations. People feel a sense of dread when approaching such […]

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10.05.10 Sales Training: Overcoming Fear

Harvard  Business Review columnist JD Schramm posted an interesting…
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11.07.10 Hard Won Skills

Most likely in your business, there are skills that are intuitive…
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05.18.10 Even in Paradise

Even in paradise, consistency of message matters...I just spent…
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02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning…
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02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with…
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02.02.10 Renewed Perspective

I’ve just returned from a little New Year’s respite quite…
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01.26.10 Selling Solutions in Frenzied Times

The fashion world is a mercurial one where you need to understand…
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12.06.10 A World Away, and Yet Familiar Territory

I just returned from my Singapore Training with American Express…
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11.22.09 Insight from Singapore

Just completed the Client Development/Situational Presentation…