Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

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10.17 Sales Training a “Must Have” in this Economy

A press release issued this week by the Aberdeen Group points…
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09.10.10 Leadership Development: HBR Comment

Today, Harvard Business Review posted an interesting article…
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10.05.10 Sales Training: Overcoming Fear

Harvard  Business Review columnist JD Schramm posted an interesting…
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11.07.10 Hard Won Skills

Most likely in your business, there are skills that are intuitive…
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05.18.10 Even in Paradise

Even in paradise, consistency of message matters...I just spent…
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11.14.09 Is Today the Day I Worried About Yesterday?

Greetings from China: Just picked up my luggage in Singapore...I…
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11.13.09 Off to Singapore!

Today I'm taking off for Singapore! I'll be working with American…
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02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning…
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02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with…