Keep Your Problem Clients Closer
My grandfather, and I expect many of yours, always counseled…
Dealing with Downsizing
"Good morning, boss, I've got an idea!"
"Yeah...well...sorry…
Credentialing, Part Deux…Ask Killer Open-Ended Questions
In my book I talk about how important the voir dire process is…
Changing Behavior to Achieve Goals
To paraphrase an often used quote, "Doing the same thing over…
Fear of Failure? Defend Yourself with Dilligence
Fear of failure affects all of us at some point. For so many…
Size Them Up, Then Test the Waters
Here's an essential modus operendi going into the New Year, make…
Go Ahead and Argue…It’s Ok
My very first manager, Nick, taught me most of what I know today…
Leadership Develops Over Time…All the Time
A few years ago, I was coaching an executive who's 360 peer review…
Sales Training Tip: Lead When You Dance
I Like to Lead When I Dance...
Consulting is often about establishing…
Are You A.I.?
Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]