11.14.09 Is Today the Day I Worried About Yesterday?

Greetings from China: Just picked up my luggage in Singapore…I meet my driver and he tells me that Singapore is very busy due to the APEC mtg. I ask “gee, will it be hard to get a taxi tomorrow…Monday?” He says it’s Saturday today. I ask AGAIN, “Is it Saturday or Sunday?”

11.13.09 Off to Singapore!

Today I’m taking off for Singapore! I’ll be working with American Express executives who meet with banks throughout Asia to offer the Amex Card to their high net-worth customers. Blog to you from the Orient!

02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning yourself. Marvelous, tough medicine for you and me. In my work in Executive Development and Sales Training, I have needed to self-correct and listen to the objective evidence to grow and develop.   I always will.  I encounter many different professionals with many different challenges. […]

02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with clients soon in the new year.  But once you’ve done that, you still have to stay in touch and regularly communicate with them.  I firmly believe you can gauge your customer’s reaction far better over the phone than the internet!  However, should you need to send an […]

02.02.10 Renewed Perspective

I’ve just returned from a little New Year’s respite quite refreshed but also quite reminded of how memorable and impactful genuine service is. Cabo San Lucas Mexico is a beautiful place to chill; I discovered it’s also a beautiful place to observe first class service.With so much uncertainty and tension around us at home and […]