11.13.09 Off to Singapore!

Today I’m taking off for Singapore! I’ll be working with American Express executives who meet with banks throughout Asia to offer the Amex Card to their high net-worth customers. Blog to you from the Orient!

03.31.10 I just want to maybe say…

Qualifiers Don’t Work in Any Country. I’ve just returned from London working with very switched-on executives in the banking world. What I noticed is they often used qualifiers throughout their negotiations.  Qualifiers are words that dilute and weaken the statement.  Subtly, you lose your listener’s confidence.  Here are some examples: What I’d like to do today […]