Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

How to Influence Others in Business

Above all else, it's critical that you influence your clients…

Post-pandemic: Don’t Let Qualifiers Seep In!

As we all re-enter the world of meeting people, persuading them…

Returning to In-person Client Meetings

Today I’m back meeting with clients face to face! Yikes, it’s…

Relationally Cross-Selling

My last blog focused on the “WHY” of cross-selling, this…

‘Tis the Season for Referrals!

Yikes! It’s April already! One of my greatest coaches once…

There’s Always Time to Differentiate

With so many distractions these days, from finding, then getting,…

Being Relational and Declarative in This New Era

Now that we’ve all acclimated to our virtual world, it's time…

Leadership Checklist for Covid Recovery

Over the past few blogs, I’ve spoken about comporting yourself…

Checking Covid-Fatigue and Other Things Affecting Your Team

As a doctor, my father saw dozens of hospitalized patients during…