Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

11.14.09 Is Today the Day I Worried About Yesterday?

Greetings from China: Just picked up my luggage in Singapore...I…

11.13.09 Off to Singapore!

Today I'm taking off for Singapore! I'll be working with American…

02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning…

02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with…

02.02.10 Renewed Perspective

I’ve just returned from a little New Year’s respite quite…

03.31.10 I just want to maybe say…

Qualifiers Don’t Work in Any Country. I’ve just returned…