Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

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The Morning After…

I trust you all had a good, relaxing time with family and friends…
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Top Leadership and Sales Training Posts – 2014

What a year! We've seen so much change in the world and at home.…
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About Gratitude

I’ve just put up our Christmas Tree, placed the poinsettias…
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2015 Client Planning: Be More Open Than Right

One week to go before the holiday distractions arrive (parties,…
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The Four Essential Questions to Ask Clients…NOW!

Well, it's December. Where did the time go? Here in New York…
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Warning All Leaders…Don’t Tolerate Bullies

A lot of light has been shone recently on the affect bullying…
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Why Patience Is Not a Virture…It’s Required

I observe between 60 to 100 executives per year as they hone…
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Seven Steps for Handling Objections

"I object!" Your clients are probably not that direct with…
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Do I Have the Right Team?

I hear this question every week and enjoy determining with my…