Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

What I Learned from Don Rickles

Comics have always been my idols ever since I was a kid. The…

Find Your Client’s Motivation First, Not Yours

Solution. Problem. Motivation. Many times, I see people…
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Handling a Passive-Aggressive Leader

When someone openly criticizes your work, at least you know where…

Timing a Sales Call

Many factors come into play at a sales meeting, and it’s impossible…
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Five Words To Avoid In Business

They are common, every day words that seem harmless. Casual words…

Sales Training Tip: Meeting Preparation Puts You In Control

Meeting preparation is one of the most important things you can…

Convey Messages Effectively: Listen to Yourself First

I often coach executives who are preoccupied with their image…

Checklist for New Clients

The Boy Scouts and I share a common, urgent message that we have…
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Personal Values…Find Them to Align with Them

I'm struck at how often people unknowingly forget to find and/or…