Are You A.I.?

Recently, a client shared a frustrating experience. She had reached out to a colleague with a specific concern and received a response that completely missed the point. The reply stretched across three pages, yet the issue at hand could have been addressed in two thoughtful sentences. As she read through it, something became clear. The […]

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09.10.10 Leadership Development: HBR Comment

Today, Harvard Business Review posted an interesting article…
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10.05.10 Sales Training: Overcoming Fear

Harvard  Business Review columnist JD Schramm posted an interesting…
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11.07.10 Hard Won Skills

Most likely in your business, there are skills that are intuitive…
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05.18.10 Even in Paradise

Even in paradise, consistency of message matters...I just spent…
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02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning…
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02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with…
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02.02.10 Renewed Perspective

I’ve just returned from a little New Year’s respite quite…
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01.26.10 Selling Solutions in Frenzied Times

The fashion world is a mercurial one where you need to understand…
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12.06.10 A World Away, and Yet Familiar Territory

I just returned from my Singapore Training with American Express…
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