Don’t Let Your Client Get Embarrassed

No matter your role, be it a salesperson, account director, or VP of client relations…you are an extension of your client. You perform a role that is critical to the client’s success. The client is, in essence, your constituent. You have the responsibility to support them, guide them, serve them, and meet their needs by […]

Building Effective Teams: Call It Like You See It

More and more often, many of us are selling and consulting with clients as a team versus alone. In most cases, teamwork makes sense. It is a great way to illustrate the concern your organization has for the client relationship and the diligence you have put towards it. The concept is easy, succeeding at it […]

3 Reasons Why Sales Training Programs Fail

“See that over there,” he said to me as he pointed to a sales training book used as a doorstop. “That’s what happened to the last guy we hired to help our team.” That was my introduction to a potential new client recently. Clearly, I had my work cut out for me. But his experience […]

Top Selling Tips: The Ten Commandments of Selling

I’m often asked what are the essential rules of selling. While there are many, here are my Ten Commandments of Selling based on recommendations I’ve made to clients throughout the years:I. Google/LinkedIn every decision makerFar too often, we we’ll run to a prospective client meeting without understanding their professional background and many other points to their […]

Avoiding Conversation Killers

We’ve all experienced moments when we said something expecting it would lead to an engaged conversation only to get little, or a negative, reaction. For example, asking a friend, “Hey, how is your husband?” only to have the person answer, “We split up last month.” Nowhere positive to go from there. That’s a conversation killer. […]

Effective Presentations: Can You Say It In 10 Seconds?

If you can say it in 10 seconds, it will be remembered. That’s a tip I want YOU to remember the next time you are preparing a presentation. If you can effectively communicate the main point of your presentation in 10 seconds, you are on your way to creating a talk people will recall long […]