Tough Conversations with Employees Are Helpful

From the Wall Street Journal: The Leaner, Meaner Chevron Leaders need to be more decisive, take accountability for failures, and have uncomfortable conversations about poor performance. Changing Their Perspective Ahh, yes, the uncomfortable conversation. Often, I coach executives on how to initiate and manage difficult conversations. People feel a sense of dread when approaching such […]

Six Things to Stop Discussing with Clients

It has been said that you get just one chance to make a first…

Managing Summer Time

Summer is a season of vacations, beaches, time with family and…

Cognitive Dissonance: Your Secret Weapon

“We might not be the right company for you.” Said no one…

Stop Being Nice

Perhaps you were raised with the old adage, “If you don’t…

Don’t Let Your Client Get Embarrassed

No matter your role, be it a salesperson, account director, or…

Building Effective Teams: Call It Like You See It

More and more often, many of us are selling and consulting with…

3 Reasons Why Sales Training Programs Fail

“See that over there,” he said to me as he pointed to a sales…

Top Selling Tips: The Ten Commandments of Selling

I'm often asked what are the essential rules of selling. While…

Avoiding Conversation Killers

We’ve all experienced moments when we said something expecting…