As I mentioned in this video, “Three Things to Help Client Relations During the Pandemic,” now is a time to relate to your clients and customers, not sell. I’m not suggesting you shouldn’t do any selling. You can…but it must come from your client’s request, not yours. But before you even get to that point, […]
A lot of us have extra time right now during the coronavirus isolation. I recommend to clients that they “sit by their own fire.” Usually I mean this metaphorically but heck…some can do it physically, too! When you sit by a fire, it’s hard not to get lost in your own thoughts, right? That can […]
I don’t need to tell you that these are unprecedented times. While we wait for the next normal, I’ve used this time to consider how we can be even better at connecting with clients. It’s now, perhaps more than ever, that they need us. Everyone is going at this a bit blindly, right? Well, this […]
There are so many places through the course of daily life where we have to prove who we are. Just think of the numerous times you are asked to show your credentials before boarding an airplane. Have you ever considered how much you have to show your business credentials throughout your client/customer work? A very […]
Now that we’re getting into a slight groove with managing our time and realizing the opportunity of connecting to clients in our virtual world, I realized there are pitfalls we can find ourselves in without the right planning and execution. Listed below are the pitfalls to avoid! As long as we all just meet and […]
Throughout my years coaching executives, I’ve noticed a common behavior that decredentials leaders: the need to illustrate they are the smartest person in the room. Trust me, the moment you start doing that, you’ve lost: the climate to foster meaningful, honest dialogue the possibility of debate that’s essential to gaining insight and coming to the BEST […]
It is often the case that a new leader wants to have a fast start with their organization. In their zeal to accomplish this and make a splash, they over-delegate and under coach. To succeed as a new leader, I recommend the opposite. Coach, Don’t Manage It’s better to over coach/shape your direct reports and […]
You may be the most senior person in the room. You may be the boss. Heck, you may even own the company! But that doesn’t mean they are listening to you. Don’t let that happen to you. It can if you’re not careful and mindful of these SIX Behaviors to Hold People’s Attention and Lead […]
First and foremost I trust you all are safe, your families are healthy, and you’re remaining optimistic with the uncertain world we’re in. If there is anything that should be clear at this point is: YOU ARE NOT ALONE. All of us are collectively trying to normalize in a world we’ve never been in before. […]
On the shoulders of a recent blog post focused on caring about your employees, to really develop people you must pinpoint positive behavior and let your direct reports know you saw, respected and valued their exact behavior in that moment. Eliminate “atta-boys” from your repertoire…and replace them with heartfelt, genuine acknowledgement.
