“What’s new?” Everything. All of your clients have been affected in some way by the Coronavirus pandemic and resulting economic shutdown. No one has been immune to the impact, whether they got the virus or not. Whole companies working from home. Schools closed. Retail shifting heavily online, leaving brick-and-mortar stores empty. Videoconferencing the required norm […]
As the Coronavirus crisis continues, and in some places gets worse, it’s hard not to feel a bit disenfranchised. We’re upset that our business life has been upended, our environment ripped away from us, and our teams scattered. We keep hearing people tell us, “You are not alone.” But it can sure seem that way, […]
If you are like me, each day during these times you often wake up anxious, skeptical, and then…hopeful (I wish it we in a diffident order). Well, so do our clients. Understanding this and factoring it into our business development ideas and recommendations is mission-critical. Like I wrote in my last post, now is the […]
As I mentioned in this video, “Three Things to Help Client Relations During the Pandemic,” now is a time to relate to your clients and customers, not sell. I’m not suggesting you shouldn’t do any selling. You can…but it must come from your client’s request, not yours. But before you even get to that point, […]
A lot of us have extra time right now during the coronavirus isolation. I recommend to clients that they “sit by their own fire.” Usually I mean this metaphorically but heck…some can do it physically, too! When you sit by a fire, it’s hard not to get lost in your own thoughts, right? That can […]
I don’t need to tell you that these are unprecedented times. While we wait for the next normal, I’ve used this time to consider how we can be even better at connecting with clients. It’s now, perhaps more than ever, that they need us. Everyone is going at this a bit blindly, right? Well, this […]
There are so many places through the course of daily life where we have to prove who we are. Just think of the numerous times you are asked to show your credentials before boarding an airplane. Have you ever considered how much you have to show your business credentials throughout your client/customer work? A very […]
Now that we’re getting into a slight groove with managing our time and realizing the opportunity of connecting to clients in our virtual world, I realized there are pitfalls we can find ourselves in without the right planning and execution. Listed below are the pitfalls to avoid! As long as we all just meet and […]
Throughout my years coaching executives, I’ve noticed a common behavior that decredentials leaders: the need to illustrate they are the smartest person in the room. Trust me, the moment you start doing that, you’ve lost: the climate to foster meaningful, honest dialogue the possibility of debate that’s essential to gaining insight and coming to the BEST […]
It is often the case that a new leader wants to have a fast start with their organization. In their zeal to accomplish this and make a splash, they over-delegate and under coach. To succeed as a new leader, I recommend the opposite. Coach, Don’t Manage It’s better to over coach/shape your direct reports and […]
