“Not another sales training course!” So is the reaction of many senior sales people. And yet Laura McEwen, vice president and publisher of Teen Vogue magazine, had to overcome any opposition. “We are selling beyond the print publication today- – utilizing our iPhone app, online marketing opportunities, digital initiatives, event marketing and more,” explained McEwen. […]
Today I’m taking off for Singapore! I’ll be working with American Express executives who meet with banks throughout Asia to offer the Amex Card to their high net-worth customers. Blog to you from the Orient!
…for there is no growth without changing, correcting and questioning yourself. Marvelous, tough medicine for you and me. In my work in Executive Development and Sales Training, I have needed to self-correct and listen to the objective evidence to grow and develop. I always will. I encounter many different professionals with many different challenges. […]
I’ve just returned from a little New Year’s respite quite refreshed but also quite reminded of how memorable and impactful genuine service is. Cabo San Lucas Mexico is a beautiful place to chill; I discovered it’s also a beautiful place to observe first class service.With so much uncertainty and tension around us at home and […]
The fashion world is a mercurial one where you need to understand people’s desires well before you recommend any products. I’ve just worked with a team of very savvy retail salespeople who represent high end jeans and other upscale garments. Their clients are Buyers and the actual designers. It is essential with jaded Buyers (clients) to control […]
I just returned from my Singapore Training with American Express refreshed and possessing as vibrant a pace as Singapore itself! The vibe there is one of collaboration and deal creation versus recession and doubt. Three’s a great “Buzz” there that is infectious. It is really a powerful hub of Asia/International commerce. My clients were motivated […]
Just completed the Client Development/Situational Presentation Program in Singapore with American Express. Fascinating news/discovery… …one of the participating clients was a Vice President who manages client relationships in Japan for AX, a very switched on professional executive. Upon being videotaped and coached on his physical delivery he realized the importance of holding his eye contact […]
My view from the Mandarin Oriental in Singapore.
Greetings from China: Just picked up my luggage in Singapore…I meet my driver and he tells me that Singapore is very busy due to the APEC mtg. I ask “gee, will it be hard to get a taxi tomorrow…Monday?” He says it’s Saturday today. I ask AGAIN, “Is it Saturday or Sunday?”
My 2009 year-end newsletter stressed meeting face-to-face with clients soon in the new year. But once you’ve done that, you still have to stay in touch and regularly communicate with them. I firmly believe you can gauge your customer’s reaction far better over the phone than the internet! However, should you need to send an […]
