I often talk (and write) about “pain points” and “staying in the pain” with clients. I stress that finding out where a clients’ frustrations may lie or what keeps them up at night is a good way to tailor your recommendations so that you address those core concerns, all the time. But the flip side […]
When proposing…well…anything…it’s critical that you get to the decision maker. While that’s true, don’t rush it! Take your time because you’re ultimately going to need some help. Don’t Jump Over Your Current Contact Tread smartly before you ask to meet Mr./Ms. Big. What I mean is make sure your current contact understands and blesses your […]
“I never worry about the future, it comes soon enough.” – Albert Einstein I think about this prescient statement often when I am setting goals. Goals should empower you, not burden you. However, do feel like too often it’s the latter rather than the former? The fault may be your own. Set Goals You Can […]
On my blog, I generally try to give useful tips and insight that will help you improve the way you do business. Let me assure you that I turn that critical eye on myself, too. Especially at the beginning of a new year, I like to assess my own behaviors, tactics, and outcomes to determine […]
“You don’t understand. My CEO doesn’t realize what’s really going on here…” I hear this at least once a week. The good news is my client realizes their CEO is not seeing the entire picture. The bad news is my client gets distracted with other “fires” and forgets to give this feedback directly to his […]
“Steve, so many times I know she is the smartest person in the room, she’s just not showing it.” That was the feedback I got from a client who was frustrated that one of his managers was not developing the trust of her team. “I’m worried that if she doesn’t start speaking up, the window […]
Your superior sends an email. “Let’s go over your employee review.” You break out in a cold sweat and look for the nearest exit. Perhaps it’s the only time you wish you had a dentist appointment! We all go through it. Feedback received during an employee review can be a bit nerve wracking. You think you’re doing […]
A little while ago, I was engaged to work with a sales executive on many aspects of his game. But I soon discovered that his biggest stumbling block occurred long before he even had a chance to get his foot in the door. In fact, it was getting his foot in the door that was […]
As companies plan for the coming budget year, one question I get a lot from leaders and sales teams is, “How can I get more business from our existing customers?” I have a simple answer: “Ask for it!” Ok…it is a bit more complex than that. But not much! Customers Are Like a Village When […]
In my last post, I listed six things to stop discussing with your clients. Did you do it? How did it go? The reason those things are important to eliminate is that when a meeting diverts into those areas, you’ve lost control and it will be hard to get it back. So this week, let’s […]
