12.06.10 A World Away, and Yet Familiar Territory

I just returned from my Singapore Training with American Express refreshed and possessing as vibrant a pace as Singapore itself! The vibe there is one of collaboration and deal creation versus recession and doubt. Three’s a great “Buzz” there that is infectious. It is really a powerful hub of Asia/International commerce. My clients were motivated […]

11.22.09 Insight from Singapore

Just completed the Client Development/Situational Presentation Program in Singapore with American Express. Fascinating news/discovery… …one of the participating clients was a Vice President who manages client relationships in Japan for AX, a very switched on professional executive. Upon being videotaped and coached on his physical delivery he realized the importance of holding his eye contact […]

03.31.10 I just want to maybe say…

Qualifiers Don’t Work in Any Country. I’ve just returned from London working with very switched-on executives in the banking world. What I noticed is they often used qualifiers throughout their negotiations.  Qualifiers are words that dilute and weaken the statement.  Subtly, you lose your listener’s confidence.  Here are some examples: What I’d like to do today […]