12.14.10 Hiring Innovators

INNOVATOR: a person or an organization who is one of the first to do something and often opens up a new area for others and achieves an innovation. We all want to work with, and for, innovators.  But how can you tell that you are hiring a person with an innovative mind? Read the following […]

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12.08.10 Do You Know Your Nelson Mandela?

Mission statements.  Credos.  Statements of purpose.  All of these are tools used by corporations to define why they do what they do.  But as a recent Harvard Business Review article notes, none of it matters if it doesn’t resonate with your intended audience.  The author asks what one thinks of when they consider Nelson Mandela. […]

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11.30.10 Service Matters

I travel a lot.  And I am always impressed with good service.  It is something to which I pay attention and I can spot it a mile away. Apparently, so can Jim Bush at Forbes.com.  He posted an interesting look at how service can compel customers to buy more, or pay more, for your services/products […]

11.17.10 Leadership Development: Not Just for High Potentials

Business Week published an article this week regarding leadership development.  The author suggests that investing in upper management training is essential to growing a dynamic workforce and  instilling the company’s vision through the ranks.  Sounds familiar, yes?  It an aspect of what I work on with clients every day. For the article and my posted […]

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11.15.10 Show Your Clients They Matter

An Account Review is an essential part of client retention and growth. Often though, we manage the process reactively versus proactively. Here are my tips for a successful account review: Start the design internally Design the metrics that will produced a proactive, thorough review. It also needs to “wow” your client in its comprehension and […]

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11.12.10 What’s the Narrative of your Leadership

Does your leadership narrative reflect what your audience wants/need so hear?  It’s a subject that Tom Davenport takes on in his blog on HBR.com.  And my comments concur that understanding what your audience/clients needs are and then reflecting those needs in how you direct the conversation (your narrative) makes a difference between good and great […]