Keep Your Problem Clients Closer

My grandfather, and I expect many of yours, always counseled me: “Keep your friends close, keep your enemies closer.”

I counsel my clients to consider this adage when dealing with their most troublesome clients and business associates. You know the ones…they offer their opinions constantly, practice inactive listening and have an air of superiority that diminishes your position in any conversation. Put bluntly…they are windbags concerned only with themselves. But they must be managed and, you can do it! Read more