American Express Bolsters Sales Team Confidence and Drives New Sales
Pascal Guignard of American Express Europe has known Steve Giglio for more than 15 years. “Before I first worked with Steve Giglio, I thought I was a very good sales person,” he says. “I had a great deal of confidence in my abilities. Then he showed me the reality and I knew I had some work to do.”
Guignard was communicating different messages through his words, body language, eye contact and attention to client questions. Steve started by honing sales fundamentals, something he stresses in all of his sales training programs. He created a system for preparing for each sales call, learning about the client’s business and competition, and how to tailor a sales presentation.
Guignard increased his confidence, generated more sales and quickly grew his role at Amex. Having personally benefited from working with Steve Giglio, Guignard brought him in to work with his teams. Now the Amex teams are well prepared, effective, assertive, motivated and, ultimately, more confident.
“I am continuously amazed at the level of detail Steve brings to his training sessions,” says Guignard. “He knows our business. And that inspires our teams to mirror Steve’s level of professionalism and integrity. Steve makes a big difference long after he’s done with the training.”