11.30.10 Service Matters

I travel a lot.  And I am always impressed with good service.  It is something to which I pay attention and I can spot it a mile away. Apparently, so can Jim Bush at Forbes.com.  He posted an interesting look at how service can compel customers to buy more, or pay more, for your services/products simply because you take the time to give them quality service.  Click HERE for the article and be sure click on the Comments link to see how I responded.