…for there is no growth without changing, correcting and questioning yourself. Marvelous, tough medicine for you and me. In my work in Executive Development and Sales Training, I have needed to self-correct and listen to the objective evidence to grow and develop. I always will. I encounter many different professionals with many different challenges. […]
My 2009 year-end newsletter stressed meeting face-to-face with clients soon in the new year. But once you’ve done that, you still have to stay in touch and regularly communicate with them. I firmly believe you can gauge your customer’s reaction far better over the phone than the internet! However, should you need to send an […]
https://giglioco.com/wp-content/uploads/2017/05/giglogo.png00Steve Gigliohttps://giglioco.com/wp-content/uploads/2017/05/giglogo.pngSteve Giglio2010-03-28 13:49:472010-03-28 13:49:4702.08.10 What E-mail Mistakes Are YOU Making?
I’ve just returned from a little New Year’s respite quite refreshed but also quite reminded of how memorable and impactful genuine service is. Cabo San Lucas Mexico is a beautiful place to chill; I discovered it’s also a beautiful place to observe first class service.With so much uncertainty and tension around us at home and […]
Qualifiers Don’t Work in Any Country. I’ve just returned from London working with very switched-on executives in the banking world. What I noticed is they often used qualifiers throughout their negotiations. Qualifiers are words that dilute and weaken the statement. Subtly, you lose your listener’s confidence. Here are some examples: What I’d like to do today […]
https://giglioco.com/wp-content/uploads/2017/05/giglogo.png00Steve Gigliohttps://giglioco.com/wp-content/uploads/2017/05/giglogo.pngSteve Giglio2009-06-02 20:18:092009-06-02 20:18:0903.31.10 I just want to maybe say…