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11.07.10 Hard Won Skills

Most likely in your business, there are skills that are intuitive and there are those that are hard won.  The latter are the most challenging yet, they are critical to your success.  Whitney Johnson tackles this issue in her latest blog entry on HBR.com.  And I posted my thoughts on the relevancy of her writing […]

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09.10.10 Leadership Development: HBR Comment

Today, Harvard Business Review posted an interesting article on its blog site.  It’s all about hubris.  Specifically, how to deal with your own so that it doesn’t come back to bite you.  You will see that I posted a comment, suggesting that hiring a staff that challenges you is a good way to keep your […]

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05.18.10 Even in Paradise

Even in paradise, consistency of message matters… I just spent several great days with clients at The Grace Bay Club in Turks and Caicos.  In speaking with the Chief Operating Officer, we got into the importance of everyone who works for and represents the property to be in one-voice when presenting it to guests or clients. We’ll […]

02.22.10 Listen to Grow

…for there is no growth without changing, correcting and questioning yourself. Marvelous, tough medicine for you and me. In my work in Executive Development and Sales Training, I have needed to self-correct and listen to the objective evidence to grow and develop.   I always will.  I encounter many different professionals with many different challenges. […]

02.08.10 What E-mail Mistakes Are YOU Making?

My 2009 year-end newsletter stressed meeting face-to-face with clients soon in the new year.  But once you’ve done that, you still have to stay in touch and regularly communicate with them.  I firmly believe you can gauge your customer’s reaction far better over the phone than the internet!  However, should you need to send an […]

02.02.10 Renewed Perspective

I’ve just returned from a little New Year’s respite quite refreshed but also quite reminded of how memorable and impactful genuine service is. Cabo San Lucas Mexico is a beautiful place to chill; I discovered it’s also a beautiful place to observe first class service.With so much uncertainty and tension around us at home and […]