12.06.10 A World Away, and Yet Familiar Territory

I just returned from my Singapore Training with American Express refreshed and possessing as vibrant a pace as Singapore itself! The vibe there is one of collaboration and deal creation versus recession and doubt. Three’s a great “Buzz” there that is infectious. It is really a powerful hub of Asia/International commerce. My clients were motivated […]

11.22.09 Insight from Singapore

Just completed the Client Development/Situational Presentation Program in Singapore with American Express. Fascinating news/discovery… …one of the participating clients was a Vice President who manages client relationships in Japan for AX, a very switched on professional executive. Upon being videotaped and coached on his physical delivery he realized the importance of holding his eye contact […]

11.14.09 Is Today the Day I Worried About Yesterday?

Greetings from China: Just picked up my luggage in Singapore…I meet my driver and he tells me that Singapore is very busy due to the APEC mtg. I ask “gee, will it be hard to get a taxi tomorrow…Monday?” He says it’s Saturday today. I ask AGAIN, “Is it Saturday or Sunday?”

11.13.09 Off to Singapore!

Today I’m taking off for Singapore! I’ll be working with American Express executives who meet with banks throughout Asia to offer the Amex Card to their high net-worth customers. Blog to you from the Orient!

03.31.10 I just want to maybe say…

Qualifiers Don’t Work in Any Country. I’ve just returned from London working with very switched-on executives in the banking world. What I noticed is they often used qualifiers throughout their negotiations.  Qualifiers are words that dilute and weaken the statement.  Subtly, you lose your listener’s confidence.  Here are some examples: What I’d like to do today […]